We don’t train AI on your data
Your information is used for one thing only: answering your own customers.It’s kept safe
Your data is encrypted (turned into a code that can’t be read without the key) and stored securely. It’s kept completely separate from other businesses.Take it with you
You can download your customers and conversations at any time. Owners and admins can do this.1
Open Data & privacy
Go to Settings → Data &
privacy.
2
Choose an export
Under Export your data, press the export you want. The file downloads
straight away.
What is in each export
There are two kinds of file:- CSV is a spreadsheet file. It opens in Excel or Google Sheets.
- JSON is one file with a full copy of everything. Use it to keep a backup, or to move your data to another system.
Delete it
You can delete one customer, or your whole business. If you delete your business, we can bring it back for 30 days if you ask us. A customer who wants their own chats deleted can ask you. They can also email hello@baza.chat with your business’s name and the phone number or username they wrote from.What deleting does
When you delete your business:- Your assistant stops answering on every channel.
- The business disappears from your team’s dashboards straight away.
- For 30 days, you can contact us to bring it back.
- After 30 days, its customers, conversations, knowledge and files are erased for good.
- Invoices are kept, because the law requires it.
1
Open Data & privacy
Go to Settings → Data &
privacy.
2
Start the deletion
Press Delete this business.
3
Confirm
Type your page address as shown, then press Delete business.