Notifications

You hear about what needs you, not about every chat.

Your assistant answers new chats on its own, so Baza doesn’t disturb you for each one. You only hear about the chats that need you.

When	How
A chat is passed to you	A notification on your phone or computer, and an email
A customer writes in a chat you’re handling	A notification on your phone or computer
The end of a day with conversations	One email at 9 pm: how many chats, what the assistant handled, who still waits for you

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How alerts work

• When a customer asks for a person, everyone on your team who answers customers gets an alert.
• Once you take over a conversation, every new message in it alerts you, and only you. While your assistant is answering, new messages don’t alert anyone.
• A new conversation doesn’t alert anyone. Your assistant answers it, and the daily summary tells you about it.
• You don’t get an alert for the conversation you’re reading.
• Alerts never show what the customer wrote, only their first name, because anyone can see a lock screen. Tap an alert to open the conversation.

You turn alerts on for each device. Until you allow notifications on a device, alerts only show inside the dashboard, while it’s open.

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Turn on phone and computer notifications

1. Open your notification settings

   On the device where you want alerts, go to Settings → Notifications.

2. Turn on Message alerts

   Leave Message alerts on. Press Play sound to hear the sound an alert makes.

3. Allow notifications

   Press Allow. When your browser asks, allow notifications. Alerts now arrive even when Baza isn’t open.

Each device has its own setting. Do this on every computer and phone you use.

On an iPhone or iPad, first add Baza to your Home Screen: tap Share, then Add to Home Screen. Open Baza from the Home Screen, then allow notifications there.

Did your browser block notifications? Open your browser’s settings for this site and allow them. Then come back to Settings → Notifications.

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Daily summary

Each evening you get one email about the day’s conversations: how many there were, what your assistant handled, and who is still waiting for a person.

• It arrives at 9 pm in your business’s time zone. You set the time zone in Settings → Business (Brand on a personal account).
• It only comes on days with conversations.
• If you’re in more than one business, you get one email for each.

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Stop the daily email

You can turn it off in two ways:

• Turn off Daily summary email in Settings → Notifications.
• Use the Turn it off link at the bottom of the email.

Either way, it stops for every business you’re in.